Zoom complaint: Zoom poor customer service

Name: Zoom poor customer service
Item: Zoom
Author: Stella

Open 24 May 2022 189 views Mobile App Software

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Filed 24 May 2022 by Stella

Zoom has truly dreadful customer service. I tried to change my password which took me 45 minutes as the system would not let me and I could not access my account. Could not get hold of a person to speak to…just a load of Bots!
Sent a complaint to their customer service department ..but no reply. Was going to upgrade…but will not now.

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Case details

Status: Open
Company: Zoom
Filed: 24 May 2022
Desired resolution: A modicum of decent customer service would be appreciated
Problem: Password change failed, only bots to help
About: account password

Progress

Filed
Company notified
Company replied
Resolved

24 May 2022 Complaint filed and published
24 May 2022 Message from Bizzy: we notified Zoom about this complaint.

See all 324 Zoom complaints

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