Complaint: Pro account Owner downgraded to basic

on 30 October 2020 about Zoom in category Mobile App, Software

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My complaint:

When I login in as the owner, it shows as a Basic account. But when I login as Admin it is a Pro account – which is what it should be. The billing department suggested a fix which only partially worked, and suggested Tech Support. All efforts – email, chat, phone – end up with my requests being closed.

Detail of problem

I originally reported this problem as a billing issue (see below), but as the solution offered was not working, I was recommended to contact Technical Support
I am still struggling to get back full control of my account. I have removed another email from the ownership and have set up another email address of mine (jshillitoe@hotmail.co.uk) as the Admin. The email video@hos.org.uk is still apparently the Owner, but if I login as video@hos.org.uk, then I only get the basic account. I can login as jshillitoe@hotmail.co.uk to the Pro account but cannot change the account owner. When I attempted to change owner, this generated an Account ownership request message to the above hotmail address. But when I click the Review Request button, I end up with a No Permission -200 screen.

0 0 vote
Justified complaint?

Suggested solution:

Either get this back to the situation where video@hos.org.uk is the owner of the Pro account, that would be a good starting point for me to try to set this up properly. By the way, video@hos.org.uk routes via my website to jshillitoe@googlemail.com.

Or maybe

Provide a contact - email or phone - who will actually listen to the problem and fix it.

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