Zoom complaint: Over Billing of Account

Name: Over Billing of Account
Item: Zoom
Rating: 1
Author: Abraham

Open 29 Aug 2020 244 views Mobile App Software

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Filed 29 Aug 2020 by Abraham

Hello,
I’m Abraham Koney. I tried to upgrade my account from basic to Pro yesterday several time to no avail. I kept getting error messages like ; “ invalid Zippostal code” and “something went wrong with the order”. In the end I couldn’t upgrade my account. I woke up this morning to emails from my bank saying that $ 44.97 had been deducted from my account by zoom. However my account remains a Basic Zoom account.

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Case details

Status: Open
Company: Zoom
Filed: 29 Aug 2020
Rating: 1/5
Desired resolution: I would like for the moneys deducted to be reimbursed as soon as possible.
Problem: Charged for failed upgrade, account unchanged
About: pro plan upgrade
At stake: $44.97

Progress

Filed
Company notified
Company replied
Resolved

29 Aug 2020 Complaint filed and published
29 Aug 2020 Message from Bizzy: we notified Zoom about this complaint.

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