Zoom complaint: Horrible Customer Service

Name: Horrible Customer Service
Item: Zoom
Author: Veronica

Open 9 Dec 2020 212 views Mobile App Software

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Filed 9 Dec 2020 by Veronica

I had some questions, have a Pro account but cannot talk to a live person. I had to do a chat which is just fine but then when it came to answering questions, I had to pay and then my questions were not even answered? I want my money back!!!

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Case details

Status: Open
Company: Zoom
Filed: 9 Dec 2020
Desired resolution: Contact me and answer all of my questions regarding recordings.
Problem: Paid for support, questions not answered
About: pro account support

Progress

Filed
Company notified
Company replied
Resolved

9 Dec 2020 Complaint filed and published
9 Dec 2020 Message from Bizzy: we notified Zoom about this complaint.

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