Zoom complaint: Black Meeting Screen

Name: Black Meeting Screen
Item: Zoom
Rating: 1
Author: Angela

Open 2 Oct 2020 194 views Mobile App Software

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Filed 2 Oct 2020 by Angela

So, as I was about to be let in the meeting, all of a sudden my screen showed the meeting screen, but I can’t seem to click anything and it was all black. I exited out of the zoom meeting, but tried putting in the ID again. It still didn’t work. I tried restarting my computer, and it still showed the same thing.

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Case details

Status: Open
Company: Zoom
Filed: 2 Oct 2020
Rating: 1/5
Desired resolution: I am not sure how they can solve my complaint, but if they can I want to be able to have complete access to at least be in my class's zoom meeting.
Problem: Meeting screen stays black and unresponsive
About: video meetings

Progress

Filed
Company notified
Company replied
Resolved

2 Oct 2020 Complaint filed and published
2 Oct 2020 Message from Bizzy: we notified Zoom about this complaint.

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