Zomato complaint?

Do you have a dispute or a bad customer experience with Zomato? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The phone number listed for Zomato is 844-896-6286. Zomato also runs its support inside its own app and on zomato.com, so open the order in your order history and use the help option attached to that specific order: a query raised that way carries the restaurant, the rider, the timings and the bill with it. Do it while the order is still recent, because the window for reporting a problem with a delivery is short. Treat any other phone number presented as Zomato customer care in search results, directories or social media replies with caution, since numbers like that are frequently posted by third parties, and never share card details, one time codes, screen sharing access or payment app approvals with anyone who calls you back.

Charged the full bill in the app for an order that arrived half missing? Bring it to us and we push the complaint out by email, social media and printed letters.

Report it in the app against that specific order as soon as it arrives, because the reporting window closes quickly after delivery. Photograph what actually turned up before anything is eaten or thrown out: the packaging sealed or unsealed, the items present, the gap where something is missing, and the bill or packing slip. Then state the outcome you want in plain terms, which is a refund to the original payment method for the items that were missing, wrong or inedible, rather than accepting whatever is offered first.

If the platform offers wallet credit instead, you can decline it and ask for the money to go back to the card, account or payment app that paid for it, and ask for that in the chat so it is written down. Keep the order number, the chat transcript and any refund reference, because a refund that is agreed and never lands is a different complaint from one that was refused.

Refund refused or paid only as credit? Take it further through our complaint process and we help you write an effective complaint in minutes, drawing on thousands of complaint letters that worked.

Cancel the plan inside the app before the next billing date, in the membership or subscription area of your account, and then check the payment side separately, because a plan bought through an app store or set up as a recurring payment mandate is stopped there rather than inside Zomato. Screenshot the cancellation confirmation with the date on it, since that screenshot is your evidence if a charge still goes through.

If you were charged after cancelling, or renewed with no reminder, raise it against that specific transaction with the date and the amount and ask for a refund to the original payment method. Check your card or payment app for a standing mandate in the platform's name and cancel that too, otherwise the same charge repeats next cycle.

Raise it with the platform first, because you paid the platform, the order record sits with the platform, and the platform is the party that can refund your payment method. The restaurant cooked the food and a rider carried it, but that split is the platform's problem to manage rather than yours, and being told to take it up with the restaurant is not an answer to a payment you made in an app. Say that plainly in the chat and keep asking for the platform's own resolution, with the order number quoted every time.

That said, a complaint about hygiene, food safety or a restaurant that is nothing like its listing is worth putting to the restaurant as well, and to the local food safety authority for that area if illness or contamination is involved. Keep the packaging, the bill and your photographs if you go down that road.

Being passed between the restaurant and the app? Report it here and our trained AI opens a case file on both the platform and the restaurant, then keeps coaching you on which one to push next and exactly what to send them.

Nothing has been reported about Zomato here yet. Our research shows what typically goes wrong on food delivery platforms: orders arriving late, cold, incomplete or with items swapped without warning, refunds paid as wallet credit rather than back to the card, delivery fees, surge pricing and platform charges that only add up at checkout, blame passed between the restaurant and the platform when an order goes wrong, and membership plans that renew automatically.

Sound familiar? Be the first to report it and open the record for other consumers.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Zomato through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Zomato can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.