Zeekr complaint?

Do you have a dispute or a bad customer experience with Zeekr? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Zeekr handles customer contact through its European site and through the retailer that supplied the car: zeekr.eu carries a contact form and publishes a contact number per country for the markets Zeekr operates in, so use the one for the market the car was bought in. The dealer or importer that handled the order is the first stop for anything to do with that specific vehicle, and roadside assistance goes to the number for the country the car is registered in. Have the vehicle identification number, the order or contract number, the delivery date agreed in writing and the name of the supplying dealer ready before you make contact.

Delivery date moved again on a car you have already ordered? Start your complaint here and we push it out by email, social media and printed letters.

The Zeekr warranty that applies to your car is the one issued with it in the country where it was sold, and the document handed over at delivery is the version that counts: manufacturer terms differ between markets and change between model years. Battery cover is normally stated separately from the rest of the vehicle, often with its own term and a condition about the state of health of the pack. On top of the manufacturer warranty, a buyer in the EU has statutory rights against the seller who sold the car, and the two routes run alongside each other rather than replacing one another. Put every fault on the workshop order in writing, even one that cannot be reproduced on the day, and keep the dates the car went in and came out, the mileage at each visit and photographs or video of the fault.

Report a Zeekr fault to the supplying dealer first and copy the importer for your country, because the contract for the car sits with the seller while the manufacturer warranty is administered through the network. Send both the same written account of events, with the vehicle identification number, the dates and the repair history, so neither can point at the other without the facts in front of them. If the car was bought with finance or leased, tell that provider as well: the agreement is a separate contract and can be part of the remedy. Ask each party for a case reference and keep the workshop orders together with your own log of dates and mileage.

Warranty repair open and the parts date keeps moving? Raise it through our complaint process: our trained AI opens a case and keeps coaching you on what to send, when to chase and how to escalate if nothing happens.

Nothing has been reported about Zeekr here yet. Our research shows what typically goes wrong at newer electric car brands building out a European network: delivery dates for ordered cars pushed back repeatedly, warranty repairs held up while parts are shipped, software updates that change or remove features, real world range and charging speed below what buyers expected, servicing limited to a small number of approved workshops, and confusion over whether the dealer, the importer or the manufacturer answers a claim.

Car sitting at an approved workshop with no return date? Be the first to report it: your case opens the record for the next European buyer weighing up a Zeekr, and other owners here can tell you how they got a courtesy car or a firm date out of the network.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Zeekr through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Zeekr can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.