Zappi complaint?

Do you have a dispute or a bad customer experience with Zappi? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

A Zappi home charge point has two contacts behind it and most cases need both: the installer who fitted and commissioned it, who answers for the installation and is normally the first call, and the manufacturer, reached through the brand's official website, for the unit itself, the app and the hardware warranty. Use the support details in the product documentation or on the official site rather than a number taken from a search listing. Have the serial number of the unit, the installation date, the installer's details, the original invoice and a photograph of any error code on the display ready before you contact either of them.

Installer and manufacturer each blaming the other? Report it through our complaint process and we push it out by email, on social media and in printed letters so both sides are looking at the same account.

Record the fault before you reset it away: photograph the error code or status shown on the Zappi unit and in the app, note the date and time, and check whether it happens on every session or only in a particular charging mode, on a particular tariff or with one vehicle. Rule out the common causes first, because they decide who you call: a tripped breaker or isolator at the property, a lost network or app connection, a firmware update, a scheduled or tariff based setting that is pausing the session, or a genuine fault in the unit. Keep the charging session logs and the date of every failure, since an intermittent fault is only credible with a log behind it.

A warranty claim on a Zappi charge point needs two documents above all others: the serial number of the unit and the installation or commissioning certificate from the installer, together with the original invoice. Cover normally applies to the hardware and excludes damage from the property's electrical supply, unapproved installation or modification, and anything done to the unit after fitting, which is why the installation record decides so many claims. Submit the claim in writing with photographs of the unit, the error code and the app screen, and ask for the claim reference, how long an assessment takes and whether a site visit is included.

Warranty claim turned down on the installation record? Start it on our website. We open a case and keep coaching you: what to send, when to press again and how to keep it moving while installer and maker pass it between them.

Responsibility for a Zappi problem splits along one line: the installer answers for the installation, the wiring, the commissioning and anything promised at the quote stage, while the manufacturer answers for the unit, its firmware and the app. In practice your contract is with the company that sold and fitted the charge point, so that is where a claim for a remedy normally starts, even when the fault turns out to sit in the hardware. Put the same written account to both, with the serial number, the installation date and the fault history, and ask each of them to confirm in writing whether they accept responsibility, because a written refusal from one side moves the case forward with the other.

Both of them refusing in writing? Set it out here and we put the two refusals, the serial number, the installation date and the fault history together in one complaint in minutes.

Nothing has been reported about Zappi here yet. Our research shows what typically goes wrong in home electric vehicle charging: installation dates pushed back or bookings cancelled, units that fail to charge or drop the connection, solar and tariff features that do not behave as advertised, warranty claims that are slow to be assessed, and an installer and a manufacturer who each point at the other while the charge point stays broken.

Sound familiar? Be the first to report it and open the record for other consumers.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Zappi through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Zappi can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.