Z MASTERMINE PTE complaint: Package never arrived

Complaint from Judy B reported on 04 September 2023 about Z MASTERMINE PTE

New complaint
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My complaint:

I purchased a Xmas calendar from Z Mastermine on 1 November 2022. I have tried 18 times to have this package delivered and have received excuse after excuse with a promise to resend.
I have requested a refund as I do not believe the package will ever arive.
I now find that the email is blocked.

I would like a refund.

Suggested solution:

They should refund my money that I paid in November 2022.

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