Z MASTERMINE PTE complaint: Order not delivery
Filed 1 Sep 2023 by Elizabete
In september 2022 I order 2 sets os troleys (pay 1 get 2) in the amount of $ 37.99 each.
Order No:8A175-72630L9 $37.99
Order No:8E0C9-352XW3T $37.99
I’ve never receive my order.
I send one e-mail for the clients support and receive the follwing answer, in february 2023
Dear Customer,
Sorry for keep you waiting.
Do you agree to accept our proposal to resend a new package for you?
Looking forward to your reply.
Best Regards.
Since then I have promisses of resend, a lot, and the last one, in 29 th august
Dear Customer,
Sorry for keep you waiting.
Do you agree to accept our proposal to resend a new package for you?
Looking forward to your reply.
Best Regards.
Since then the answer of my e-mails is
You email is not delivery, the recipient server did not accept our requests to connect.
I just want my 2 sets of trolleys or my money back.
Elizabete Vieira
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