Z MASTERMINE PTE complaint: Order never received

My complaint:

Receipt from Z MASTERMINE PTE. LTD.

Receipt 1597-3010

AMOUNT PAID
$29.99
DATE PAID
Nov 3, 2022, 9:45:27 AM

Dear Customer,
We’ve been doing everything we can to track down the packages,we kept asking the logistics company and always told us that the package was on the way to be re-delivered. We were also very helpless, and at the same time understand your feelings.
We sincerely hope that you can accept our reissue proposal.
You do not need to pay any additional fees, just wait a while longer.
Looking forward to your reply!
Best Regards.

—- Replied Message —-
From fawn simeroth
Date 1242023 10:11
To service
Subject Re: Your Z MASTERMINE PTE. LTD. receipt [1597-3010
IT HAS BEE ALMOST 3 MONTHS.
I DID FIND OUT THAT IS WAS DELIVERED… IN ARKANSAS…I LIVE IN WASHINGTON!!!!!!

Suggested solution:

FULL REFUND. TIRED OF WAITING.