Z MASTERMINE PTE complaint: Missing Delivery
Filed 11 Feb 2023 by Dee
I placed an order on the 8th November 22 for a set of pans @ $47.99 and have not received them. I have exchanged 17 emails since. Each message i receive is different. Apologising, saying parcel is on its way, its definitely been delivered check with Royal Mail. I have said without a delivery card what can i check. Last email i sent was asking for my money back. Reply back is as follows:
We indeed sent to you and it had been delivered ,although it is maybe lost or stolen by others,but it is not our fault and we also lost a lot ,so we can’t refund you,but we will resend to you asap.
Please can you help. Thanks Dee
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