Yuka complaint?

Do you have a dispute or a bad customer experience with Yuka? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Yuka customer service is reached by email at team@yuka.io, the contact address in Yuka's legal notice and US terms; Yuka lists no customer service phone line. The Yuka contact page, linked in the contact details above, sends questions about the app, Premium, your account and login to answers and web forms by topic. In your message, give the email on your account, your phone model, how you paid for Premium and screenshots of the problem.

Premium or account problem with Yuka? Start your complaint here as well, and we push it out to Yuka by email, social media and printed letters.

Yuka Premium renews automatically each year until you cancel it, and you cancel where you subscribed. On the App Store, open your account, go to Manage Subscriptions, select Yuka and cancel. On Google Play, open the Yuka app, tap the three dots at the top right, then Account, Manage My Subscription and Cancel My Subscription. If you paid on the Yuka website, Yuka emails you before the renewal with a way to cancel, and its US terms also accept a cancellation sent to team@yuka.io. Premium stays active until the end of the period you paid for.

Screenshot the confirmation that the renewal is off and keep it with the receipt.

A refund for Yuka Premium bought in the app is requested from the store that charged you: Apple through its Report a Problem page, or Google through your Google Play order history, and each decides under its own rules. If you paid Yuka directly on its website, email team@yuka.io with the date, the amount and the email on your account, and ask for the refund in writing. If you paid and Premium never appeared in the app, Yuka's US terms ask you to contact it, so send the receipt and a screenshot of your account.

Refused a refund on a renewal you did not want? Take it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Yuka or the app store next.

Wrong product information on Yuka can be corrected in the app. On iPhone, open the product sheet, tap "A problem with this product?" at the bottom, choose "Some information is incorrect" and follow the instructions; on Android, tap the three dots at the top right of the product sheet, then "Report a problem?" and "Some of the information is incorrect". If a product is missing, scan it and tap "Fill in the information" to add it with photos. Some product sheets are locked, and for those Yuka asks you to contact it at team@yuka.io.

A manufacturer can change a recipe before the app catches up, so compare the pack in your hand with the photos on the sheet.

Brand or product rated on wrong data? We help you write the complaint in minutes, with the barcode, the pack photos and the sheet side by side.

Nothing has been reported about Yuka here yet. Our research shows what typically goes wrong at subscription health apps: yearly renewals charged before people notice, refund requests passed between the app and Apple or Google, Premium features missing after payment, product information or scores that do not match the packaging, and scanning problems on a new phone.

Charged for a year of Premium you meant to cancel? Be the first to report it: your case opens the record the next Yuka user checks before renewing.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Yuka through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Yuka can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.