Wowcher complaint: Wowcher keeps my £300 after redeeming time expired
Filed 16 Aug 2021 by Siobhan
I ordered a denim dress and a velvet ottoman double bed from Wowcher and failed to redeem due to illness, which meant that Wowcher retains my money and I get no product. I would never have signed up to this company if I’d known that they take my money without any obligation to provide a product, if I don’t redeem in time. There is no way to speak to a customer service advisor, so when I contacted them on WhatsApp, it took them many hours to respond by message, which I missed and they just said that offer has expired, with no recourse to a refund due to illness. This situation is outrageously unfair, especially as I am on a very low income due to disability.
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