Filed 19 Jan 2022 by boguslaw
we stayed at the Indigo Hotel in Liverpool where omg hotels placed us- I was disappointed with the standard of the hotel, it is probably the worst 4 hotel in Liverpool!!
I paid wowcher £72.50 original payment on Wowcher then another £69.00 direct to omg £141.50 (£34.00 Beatles story tickets) so hotel price £107.50 when the price inc. B B was £60.00 as per reception price. I could have booked a hotel with spa facilities as requested for only £84 on that date!
The beds were so uncomfortable ( like water beds so soft and very high from the ground) that my husband and I hardly slept therefore we cut short our stay in Liverpool due to back spine pain
Another issue I have with OMG- when I made the booking through Wowcher it clearly misled ‘a special offer package’ book hotel room 4 hotel Sun- Mon, £69.00 B B inc. The Beatles Story Experience- when I asked at the Indigo hotel reception they said the Beatles Story has nothing to do with the hotel!
Actually, on my booking form it asked our ages, mine 55-59, my husband 60 was clearly stated on the hotel booking form- admission to the Beatles Story for 60 is £13.50, they knew this yet I was charged £17.00. At breakfast we were given an option to pay an additional £3 p.p. for English breakfast otherwise we were offered continental breakfast which was very poor for choice of food, Another con!!!
Report
Discussion
0 comments
No comments yet. Been through something similar with Wowcher? Start the discussion above.
More Wowcher complaints
View all 130Order not delivered payment taken twice
I ordered Wisteria plant for my best friend’s 80th birthday which is on 18 March 2022, no delivery yet, many…
they tell lies about regarding items in adverts
I wanted a sofa bed but I only received a settee, the company who supplied it told me though it…
In excusable rude and horrible customer service
I have gifted my sister a spa day for her birthday the details hadn’t been sent to her. Even though…