Wowcher complaint: Merchant have refused to respond to my request for refund on two Robot carpet sweeper

merchant has not responded to my request for return and refund and the expiry date is today
[email protected]
To:
Arthergold Support
Cc:
Wowcher UK
,
Wowcher UK

Sun, 25 Apr at 11:57

Dear Sirs
Despite my request for return Of the 1 robot vacuum cleaner, for which the goods is not fit for purpose!
I have not received any response from your company for return label and Refund, requested over a week ago.
I also requested that the second one ordered, (which was intended to be a gift) not to send, I still received the second one.
I am therefore requesting – Labels for return and Refund asap, for the following:

A rechargeable sweeping smart clean robot vacuum from Arther Gold (was £59.99) OR redeem towards another available deal
A rechargeable sweeping smart clean robot vacuum from Arther Gold (was £59.99) OR redeem towards another available deal
Now: £24.99 Was: £59.99 Save: 58%
Status: delivered
Delivered on: 17042021
Wowcher Code: NCCVKJ-YAEATQ
Order Number: 38068648

2
A rechargeable sweeping smart clean robot vacuum from Arther Gold (was £59.99) OR redeem towards another available deal
A rechargeable sweeping smart clean robot vacuum from Arther Gold (was £59.99) OR redeem towards another available deal
Now: £24.99 Was: £59.99 Save: 58%

Status: delivered
Delivered on: 14042021
Wowcher Code: 3YSQX5-8MU88Y
Order Number: 38047070

Blossom Jackson

[email protected]
To:
Arthergold Support

Mon, 26 Apr at 15:56

Dear Sirs,
please send Labels for return of the two Robot cleaners ., as requested yesterday for Return and refund.
Thank you

Blossom Jackson

Show original message

Request for return labels and Refund2
Yahoo Mail

Sent

[email protected]
To:
Arthergold Support
Cc:
Wowcher UK
,
Wowcher UK

Sun, 25 Apr at 11:57

Dear Sirs
Despite my request for return Of the 1 robot vacuum cleaner, for which the goods is not fit for purpose!
I have not received any response from your company for return label and Refund, requested over a week ago.
I also requested that the second one ordered, (which was intended to be a gift) not to send, I still received the second one.
I am therefore requesting – Labels for return and Refund asap, for the following:
A rechargeable sweeping smart clean robot vacuum from Arther Gold
Status: delivered
Delivered on: 17042021
Wowcher Code: NCCVKJ-YAEATQ
Order Number: 38068648
A rechargeable sweeping smart clean robot vacuum from Arther Gold
Status: delivered
Delivered on: 14042021
Order Number: 38047070