Wowcher complaint: I was told I would be refunded but was given credit note
Filed 5 May 2021 by Lis
I purchased a deal from Wowcher on 290321 for a night away. I was unable to book specific date and contacted Wowcher for a refund. I was told to provide verification from hotel that the voucher had not been redeemed. I provided this. Since then I have been going around in circles and have raised a complaint. The customer service team just keep sending me different responses such as it was not within 30 days. It was within 30 days as I initially contacted them on 190421. I have requested my complaint be raised to a manager in complaints but the same customer service advisor keeps responding. She does not read my email and gives me a different response each time. It is infuriating me and causing me a great deal of stress.
Report
Discussion
0 comments
No comments yet. Been through something similar with Wowcher? Start the discussion above.
More Wowcher complaints
View all 130Merchant have refused to respond to my request for refund on two Robot carpet sweeper
merchant has not responded to my request for return and refund and the expiry date is today [email protected] To: Arthergold…
Missing item
I ordered 2 loungers complete with table …order 37866699 I received loungers , but no sign of table i have…
Immovable customer services
In good faith I looked to purchase three Christmas presents on the 27th November.I was told that the delivery would…