Wowcher complaint: Goods not strong enough

Name: Goods not strong enough
Item: Wowcher
Author: JEAN

Open 8 Feb 2021 189 views Retail Company

Filed 8 Feb 2021 by JEAN

ordered a garden box ,,the product very poor quality and not suitable for the use we intened

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Case details

Status: Open
Company: Wowcher
Filed: 8 Feb 2021
Desired resolution: Please pick up and return we requested this but nothing happening so far Also please refund the purchase price to my pay pal account.I do not want refund as a vouchdr
Problem: Poor quality box, return not collected
About: garden storage box

1 comment

[email protected] 8 Feb 2021

I have tried to phone Wowcher but only a taped message, telling me to go to live chat. So eventually getting through to live chat I got automated chat !!!! Then they put me through to a real person who wrote there was 19 calls in front of me, so I waited to see how long on average a call takes to complete ,that was 4minutes. So that would have been over 1HOUR waiting time and these are the people we spend our money with.
This chick will not be spending anymore!

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