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World Soccer Shop customer service

Customer service number
1-800-277-7255
Customer support
www.worldsoccershop.com
Corporate office
Sports Endeavors (WorldSoccerShop.com Customer Service Support), 431 US 70-A East, Hillsborough, NC 27278, United States
Twitter / X
@WrldSoccerShop

Contact details checked on 15 Oct 2026

Why use our complaint platform?

01

Written in minutes

We help you write an effective complaint in minutes. Our AI cyber hornets are trained on thousands of complaint letters that actually worked.

02

We will make some noise!

Your complaint gets the attention it deserves. Our cyber hornets could post it on social media, send it by printed letter or use other escalation tools at our disposal.

03

Your personal case coach

Our AI models open a case file and keep coaching after you file: what to reply, when to push, and how to escalate if nothing happens.

04

You are not alone

Join 73,608 consumers who refused to be ignored. Our community is there for advice while you chase your resolution.

Is World Soccer Shop legit?

Legit, mixed reviews

There is a real company behind World Soccer Shop, the US jersey retailer that shares a parent with SOCCER.COM, yet plenty of shoppers come away frustrated. Orders can sit for weeks before an item is marked out of stock, and a shirt printed with a name and number cannot be returned, even for size.

What we checked

  • Online store since 2001
  • Based in Birmingham, Alabama
  • Parent company trading since 1984
  • Ratings on other review websites: 2/5

Watch out for

  • An order that shows as processing for weeks and is then cancelled as out of stock after you paid.
  • A return where the $8.95 label comes off your money back and the parcel is your risk until it arrives.
  • A national-team jersey whose player number changes before the tournament, with no refund under the store's rules.

World Soccer Shop order stuck in processing?

We help you write it, it gets its own public page, and you can have it sent to World Soccer Shop as a formal letter.

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Common customer service questions about World Soccer Shop

How do I file a complaint about World Soccer Shop?

Do you have a dispute or a bad customer experience with World Soccer Shop? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

How do I contact World Soccer Shop customer service?

The World Soccer Shop customer service number is 1-800-277-7255, and the customer service email is customerservice@worldsoccershop.com; the company says a live team is available every day of the week. The contact page, linked in the contact details at the top of this page, is also where order status and return questions start. Have your order number, the item and size ordered, and the tracking number ready, and note the date and the name of the agent for every call.

Jersey delivered in the wrong size or version? Start your complaint here alongside the call: we push it out to World Soccer Shop by email, social media and printed letters.

What is the World Soccer Shop return policy?

World Soccer Shop advertises free 30-day returns on its site, with free shipping on jerseys. Check the current conditions on the World Soccer Shop website before you order: how a return is started, whether the item must be unworn with the tags attached, who pays the return shipping, and in particular whether customised name-and-number jerseys are excluded from returns, as they usually are at sports retailers. The refund normally goes back to the card used for the order once the return has been received and checked.

Keep the return confirmation and the tracking number of the parcel, and note the date it was delivered back: with those and your card statement, a missing refund is easy to show.

Can I report World Soccer Shop to my state attorney general?

Yes. In the US, the consumer protection office or attorney general in your own state takes complaints about a company's products or services, whether bought in a store or from a website, and that covers a sports retailer such as World Soccer Shop. The office generally expects World Soccer Shop to have had a chance to put things right first, so keep a record of every call and email about the order.

Refund for a return you believe you are owed? Put it through our complaint process and we help you write it in minutes, from thousands of complaint letters that actually worked.

What do people complain about most at World Soccer Shop?

Nothing has been reported about World Soccer Shop here yet. Our research shows what typically goes wrong at online sports retailers: pre-ordered kits that ship long after the date first given, a jersey that arrives in the wrong size or as the fan version instead of the authentic one, customised items that cannot be returned once printed, refunds slow to appear after a return, an item cancelled as out of stock after payment was taken, and shipping charges that were not clear at checkout.

Recognise the pre-order that missed its dispatch date? Be the first to report it: your case opens the record for the next fan checking whether a kit will arrive before the season starts.

What happens after I submit my complaint?

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of World Soccer Shop through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Can other consumers help me with my World Soccer Shop complaint?

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with World Soccer Shop can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.

World Soccer Shop complaints

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Helpful experiences shared by World Soccer Shop customers. Search, discuss and connect with other people in our community.

World Soccer Shop complaints per month

Dec 2025 - Nov 2026

Complaints filed on Complain.biz about World Soccer Shop in each of the last twelve months.

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  • 0 Jan
  • 0 Feb
  • 0 Mar
  • 0 Apr
  • 0 May
  • 0 Jun
  • 0 Jul
  • 0 Aug
  • 0 Sep
  • 0 Oct
  • 0 Nov

No complaints about World Soccer Shop yet. Yours can be the first.

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How World Soccer Shop compares

World Soccer Shop customer service compared to others in the Sports Store category.

Company Complaints Biggest problem
Dick's Sporting Goods 38 complaints Rude staff in store
Peloton 18 complaints Late or cancelled deliveries
Decathlon 5 complaints
Topps 4 complaints
World Soccer Shop (this page) 0 complaints No complaints yet
TaylorMade Golf 0 complaints No complaints yet
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