Word Crossy complaint?

Do you have a dispute or a bad customer experience with Word Crossy? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Use the support or help option inside the game, usually under settings, because a message sent from inside the game carries your player ID, your device details and your progress with it, and that is what support needs to find your account. Copy your player or user ID out of the settings screen and keep it somewhere outside the game, since you will need it if you ever lose access. For anything you bought, keep the store receipt or the order number from the email the app store sent, because the studio cannot look up a payment it never processed. Put the whole problem in one message: the date, the device, the app version and what you expected to happen.

Paid for an ad-free upgrade that did not survive a reinstall? Start the case here and we help you write an effective complaint in minutes, drawing on thousands of complaint letters that worked.

Refunds for in-app purchases are handled by the store that took the payment, which means Apple for a purchase made on an iPhone or iPad and Google Play for a purchase made on Android, not by the game studio. Start from the purchase history in your store account, find the transaction and use the report a problem or refund request route there, quoting the order number from the receipt email. Those claim windows are short and counted from the purchase date, so do it in the same week rather than waiting for support to answer.

If the payment went through but the coins, hints or upgrade were never credited, raise that with the studio as well, because it is a delivery problem rather than a refund question and support can credit it directly. Keep the receipt, a screenshot of your balance before and after, and the exact time of the purchase.

Paid and never credited? Take it further through our complaint process: we open the case and keep coaching you on what to send next and how to escalate.

Use restore purchases first, in the game settings or on the shop screen, and make sure you are signed in to the same store account that made the original payment, because a purchase attaches to that account rather than to the handset. A different Apple ID or Google account on a new phone is the most common reason an upgrade that removes ads does not carry over. Update the game, then reinstall and restore once more before contacting anyone.

If it still does not come back, send support the store order number from the receipt email, the purchase date, the account email used at the time and your player ID, and ask for the upgrade to be reapplied to the account you use now. If ads reappeared after an update rather than after a device change, report it with the app version number, since that is what tells the studio which build broke it.

Link the game to a cloud save or an account in the settings before you switch devices, because progress that exists only on the old handset is very hard to recover once that phone is wiped or traded in. Sign in with the same account on the new phone, install the game, and let it sync before you play, since starting a fresh game on top can overwrite what has just synced.

If your progress has already gone, do not delete and reinstall again, because that can overwrite a cloud save that still exists. Send support your player ID from the old device if you noted it, the level you had reached, roughly when you last played and any purchase receipts, since a purchase history is often what lets them identify an account. A screenshot of your old progress helps more than a description.

Progress and purchases both gone? Report it on our website and we push it out to the studio by email, on social media and in printed complaint letters.

Nothing has been reported about Word Crossy here yet. Our research shows what typically goes wrong with mobile puzzle games funded by advertising and in-app purchases: ads that interrupt play more often than players expect, an upgrade that removes ads and then does not survive a reinstall or a new phone, coins, hints or bundles paid for and never credited, progress lost because the game was never linked to a cloud account, purchases made accidentally or by a child on a shared device, and crashes or missing levels after an update.

Sound familiar? Be the first to report it and open the record for other consumers.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Word Crossy through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Word Crossy can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.