My complaint:
I bought an item from a merchant, it was supposed to come an Amazfit smartwatch GTR 2e and the merchant sent me a smartwatch called SG 3 which is simply nothing to do with the item I was led to believe I was purchasing. How the store managed to sent me this item instead of the real one I don’t know but the dodgy transaction started like this. This was on the 26 of March 2021 and straight away I filled a complaint with wish. They contacted the merchant and told me to return the item to a certain address which I did. To my surprise the merchant kept saying they have not received the item back, although the item was collected from the address provided and I had proof of it but finally 1 month later of arguing with wish customer support they agreed they collected the item and they were going to refund me. This was over 2 months ago and nothing. I keep asking for the refund and the customer support writes back with the same message, like if there is an automatically generated reply saying this: Hello Rui,
I’m sorry to hear of your experience on Wish and appreciate the feedback. We strive to provide the most delightful customer experience possible and we apologize for not meeting your expectations in this situation. I’ve passed your feedback to our team so they’re aware of your experience.
Thanks again for being a Wish customer and I hope we’re able to provide a much better experience with your next order.
Jason
Wish Customer Support
This is ridiculous, they owe me a little over 100euros. I know it’s not a lot so if Wish can’t get the merchant to refund me, why won’t Wish platform performs a refund themselves? Also, the store that owes me the refund is still trading as normal, probably doing the same to other customers, shouldn’t they be sort of suspended from trading? Wish platform is the worst e-sales app available and I want to spread this message to everyone.
Suggested solution:
Refund me and suspend the merchant from trading.
