Complaint: three wheeler bicycle

on 23 January 2021 about Wish in category Retail Company

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My complaint:

order a three wheeler bicycle for a Christmas gift. Received the wrong color and the seat had a rip.
I emailed on January 10th they responed back saying it will be reviewed by your support staff,still nothing.
order is SFEE9AAAAf9627c162678e83
tracking 782131105028
store Spooky Way.

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Justified complaint?

Suggested solution:

This is poor customer service. I want to return this and get a refund

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