My complaint:
They sold me a counterfeit phone and Wish Support promised a refund pending when I return the product. The agent(s) said they will email me a prepaid label and return instructions after which I can return the product. However, since a week now I have not received the email despite several reminders to Wish Support to no avail. They always have an automated response which does not resolve the issue. I am beginning to feel duped by them and looking for alternative action against Wish.
Suggested solution:
If they cant email me the prepaid return label as promised then they should give me refund without delay
