Complaint: No prepaid return label

on 23 January 2021 about Wish in category Retail Company

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My complaint:

They sold me a counterfeit phone and Wish Support promised a refund pending when I return the product. The agent(s) said they will email me a prepaid label and return instructions after which I can return the product. However, since a week now I have not received the email despite several reminders to Wish Support to no avail. They always have an automated response which does not resolve the issue. I am beginning to feel duped by them and looking for alternative action against Wish.

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Justified complaint?

Suggested solution:

If they cant email me the prepaid return label as promised then they should give me refund without delay

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