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Wish complaint: Substitution issues.

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Filed 28 Feb 2021 by James

Wish responded to me after a purchase saying that the item was out of stock and that I could do a substitution from a provided list. Every time I attempted to do the substitution the last step would not complete, it did not allow substitution. After two weeks of trying this and sending them support messages they finally just took it upon themselves to refund my money. That’s not what I wanted, they did not respond or fix the problem that I was concerned about. There were items in the substitution list I would have been happy to substitute for the original item. I don’t think that this is very good business and I question whether the substitution policy is real or just the scam..

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