Wish complaint: item not received

Name: item not received
Item: Wish
Author: Aktar

Open 20 Dec 2020 174 views Retail Company

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Filed 20 Dec 2020 by Aktar

Wish used Hermes to deliver my product (Wish order : 5fb29d3a143f095adfd82eea) and (Hermes tracking : 0714577418790589) which never arrived. Hermes claim they delivered the item on 161220 at 17:13 but I chcked my CCTV footage and Ring door bell camera. I checked the footages from 15:00 through to 19:00 but no one entered through my gates to leave any packages.

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Case details

Status: Open
Company: Wish
Filed: 20 Dec 2020
Desired resolution: by delivering my item via another delivery company or giving me a full refund
Problem: Parcel marked delivered, never arrived
About: online order

Progress

Filed
Company notified
Company replied
Resolved

20 Dec 2020 Complaint filed and published
20 Dec 2020 Message from Bizzy: we notified Wish about this complaint.

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