Wish complaint: Item not received

Name: Item not received
Item: Wish
Rating: 1
Author: Ken

Open 4 Nov 2020 142 views Retail Company

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Filed 4 Nov 2020 by Ken

I ordered an item from rhe Wish online store April 11, 2020. My order never arrived, I was not informed as to why. nor offered a refundcredit. According to the tracking information it never left China and was sent back to the manufacturer.

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Case details

Status: Open
Company: Wish
Filed: 4 Nov 2020
Rating: 1/5
Desired resolution: Wish should ensure that every order is fulfilled and take responsibility for customer retention and care via a live assistant (the automated service does not provide adequate support. If an item is returned, no matter the reason, Wish must contact the customer and refund the money or offer a store credit.
Problem: Order returned to manufacturer, no refund offered
About: online order item

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Filed
Company notified
Company replied
Resolved

4 Nov 2020 Complaint filed and published
4 Nov 2020 Message from Bizzy: we notified Wish about this complaint.

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