Complaint: I did not recieve my order. And I was denied a refund as well.

on 07 September 2020 about Wish in category Retail Company

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My complaint:

Hey there. I made a purchase of 4 products on wish. Three of the 4 arrived. However, one item did not arrive at all and the estimated time of arrival passed a long time ago. I contacted wish support and asked them to give me a refund or at least deliver my order. However, they refused and told me that I should go and request refund from wish website. When I went to the wish website, it said that the refund window passed. I again said this to the customer support at wish. And they refused to give me a refund or even send me the product that I ordered. This has been a really causing me distress and frustration. I paid for my order and I did not recieve it or even get a refund. When i contacted wish support, I kept receiving the same exact message telling me to go on wish website and ask for the refund. I kept trying, and every time, my problem was never solved. When I asked wish support what happened to my order, they said that it was lost on it’s way and that they could do nothing about it. This is really unfair as I paid for my entire order. If the package was lost on it’s way, this is definitely not my fault. This issue should be solved by wish.

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Justified complaint?

Suggested solution:

This complaint should be resolved by giving me a full refund of my order and also sending me the item that I paid for that I did not recieve. I have been going back and forth with the wish support team 2ith more than 50 messages, and yet my problem was never resolved. Please, I spent a lot of time and effort trying to get what I paid for. It is not right for the company to lose the item and then tell me that there is nothing that could be done.

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