Complaint: Goods purchased in error

on 24 April 2021 about Wish in category Retail Company

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My complaint:

My friend, an elderly pensioner, hit the wrong button in error and bought a couch cover she didnt want from Wish. They would not refund her and the bank wouldnt take any action either. These commercial practices Wish is using are unethical. Websites should always include an option to the purchase.

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Justified complaint?

Suggested solution:

Refund the money for the couch cover

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