Wise complaint: Delay in Payment. Unnecassary checks. Customer Service

I am a director of a company and have used transfer wise before. Today i have transferred 1000 pounds from my business account to personal account and was told that there needs to be further verification done before the transfer can be made that can take up to 2 working days however this has never taken place before it is absolutelhy out of place to put me in a situation like this as i have a flight due in two days and no money to myself as I’m still awaiting for the bank card therefore i cant even take the money out the only way i have access to it is if i make a transfer. I have spoken to customer service and asked to be put through to someone that can help me better as all they managed to do is apologise and sit and wait. I don’t have 1 pence to myself and there is a large amount of money in my account that i do not have access to because of this unexpected check which once again never has taken place before.