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Whataburger complaint: Unable to obtain rewards 3 times

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Filed 8 Jul 2021 by CYNTHIA

This facility or franchise is out of this world pure of incompetence. I have tried several times trying to obtain a reward that I already pre ordered and when I get to the drive thru window the associate will say i have no rewards. What is wrong with this franchise. On top of saying I have no reward , the associate gives me an incorrect total of my order. The first associate who took the order charges me for 3 onion rings that I didn’t order ! This facility needs a serious training. This rewards app turns to be a complete joke

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