Whataburger complaint: Rude ManagerExtremely Slow Service

On Wednesday Night about 11:15 pm, August 19, 2021, I placed on online order, ordering two burger combos for my son and me. Three times I had to submit my order because their system kept crashing. After waiting outside in my vehicle for almost 25 minutes, I asked an employee if I could speak to a manager to inquire about my situation. Five minutes later a young gentleman came out to my vehicle where I explained the situation. The manager, who refused to provide his name, advised me that they were having problems with their online ordering app. I let him know that I had to place my order three times and that after almost 30 minutes, I still didn’t have my order. I added what was he going to do to make the situation right. He responded by saying, I’m doing you a favor by making your food BRO. I was astounded that he used the word, Bro, to a customer. I was so upset that I left the location without even getting my order. This location in Round Rock has major issues. Besides taking a long time to complete orders, up to 30 minutes at times, the employees are rude and unattended and appear to have an attitude that they are doing customers a favor. I am not the only one who notices this issue, a lot of other customers do as well.