Complaint: Picture with imperfections Order 344925844

on 21 November 2020 about in category Interior shops

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My complaint:

We have today received our UV Blossom tree picture and have noticed that there is a scratch on the top of the frame about one inch long and also in the white border around the picture there are black dots in several places, considering that the picture is quite expensive I would expect the quality control at either the makers or Wayfair to have noticed these imperfections and not sent the picture out in this condition. I have sent you pictures of the black dots but the mirrored effect of the frame prevented me from getting a decent photo of the scratch

0 0 vote
Justified complaint?

Suggested solution:

In order to resolve the issue we would welcome a partial refund or some form of credit towards another purchase or we are willing to have you collect the picture and have a total refund.

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