Wasabi complaint?

Do you have a dispute or a bad customer experience with Wasabi? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Wasabi customer service can be reached on 020 7428 1550 or by email at enquiries@wasabi.uk.com. The contact form on the Wasabi website asks for the branch, the date and time of your visit and, for a rewards question, your membership number, so have those ready whichever route you use.

Wrong order or a charge you did not expect? Start your complaint here too: we push it out to Wasabi by email, social media and printed letters.

A refund for a Wasabi delivery order usually starts in the app you ordered through, such as Deliveroo, Just Eat or Uber Eats, because that platform took the payment and deals with missing or wrong items. Report it in that app as soon as the order arrives, with photos of what was missing or wrong and the order number.

If the problem was with the food itself, tell Wasabi as well, by email or through the contact form, naming the branch, the date and the order number from the app, so the branch that made it hears about it.

Branch and delivery app each pointing at the other? Raise it through our complaint process: we help you write one clear complaint in minutes, with the order number and photos set out.

Wasabi Rewards points are earned in the Wasabi Sushi & Bento app by showing your Rewards QR code at the till when you pay, and only on in-store purchases at Wasabi branches, so delivery orders and supermarket packs do not earn points. Airport branches are also left out of the scheme.

If points from a branch purchase are missing, contact Wasabi customer service with the receipt, the branch, the date and time of the purchase and your membership number, and keep a screenshot of your points balance.

For a Wasabi ready meal bought in Tesco, Morrisons, Sainsbury's or Co-op, contact Wasabi with the details from the pack, such as the use-by date and any batch code printed on it, plus the shop where you bought it and the date. Keep the pack and the receipt, and photograph the problem before anything is thrown away.

The shop where you bought it can usually deal with a refund for the purchase itself, while Wasabi needs to hear about the product.

Problem with a pack you bought in a supermarket? Our trained AI opens a case for you and keeps coaching: what to send Wasabi, when to follow up and how to escalate if nothing happens.

Nothing has been reported about Wasabi here yet. Our research shows what typically goes wrong at sushi and bento takeaway chains: delivery orders that arrive with items missing or cold, refunds passed back and forth between a branch and the delivery app, rewards points that do not appear after an in-store purchase, questions about allergens in a dish, and supermarket ready meals with a problem inside the pack.

Bento missing from a delivery, or points gone from your account? Be the first to report it: your case opens the record that the next Wasabi customer with the same problem can point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Wasabi through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Wasabi can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.