Vrbo complaint: The host kept my deposit without providing rental services
Filed 31 Dec 2022 by Sylvia
I paid a deposit of EU 732 for the following apartment for the period of October 10 2020 to October 26, 2020. Due to the Pandemic I asked to move the dates to 2022. The property manager for Property 2692931ha (reservations ID HA-J1ZPJB) authorized a transfer of dates to 2022.
However, during 2022, the Canadian government through a country wide mandate, would not allow any citizens outside the country unless they were vaccinated. As a result, I asked the property manager to allow me to move the date to February 2023. She would not allow it and she kept my deposit.
I would like my deposit back. She did not provide with any services and has no right to my deposit.
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The apartment in question was at the Club Monaco, Albufeira, Portugal - described as: Apartment Dorothea with dreamy sea view center - 200m from the beach - hosted by Karin Mueller.
