Volunteers of America complaint: Assistant Prog. Director Verbally Abusing Tenant

As a tenant, I have to constantly complain about the following issues:

1. Roach infestation
2. Rodent presence and droppings
3. Next door tenant collecting filthy recyclable cans and bottles that attract these pests. And as a result of this constant unsanitary and filthy practice, I’ve been infested with said pests.

I’ve filed complaints and taken pictures as proof.

On Sunday evening, Sept. 25, 2022, the Assistant Prog. Director was in office. I mentioned to her that my next door tenant was still collecting recyclables to store in her unitroom. I asked her did she speak to her about those issues. She said she spoke to her once. I then told the APD that evidently she’s either disregarding your conversation and being disrespectful or that she has serious mental issues.When I asked the APD if she continues doing it, what were she and the VOA prepared to solve the problem. She sold shrugged her shoulders and said that since she pays her rent, she can do whatever she wants. I then responded that no she cannot. That her lifestyle is nasty and is directly affecting mine, and is the reason for the mice and roach infestation. I asked again, what was going to be done about the situation and she said she’ll talk to her)have a meeting with the tenant.

I asked to be attendance for the meeting, she stated that we don’t do that, you can’t come to the meeting. When I asked her why, she started to become annoyed and gave me a terse answer. I asked what did she say at which time she yelled at me, I’ll talk to her. Why are you singeling her out? To which I responded, I’m not singeling her out. I’m a having pest infestations, I’ve never had this issue before she moved next door to me and I want you (management) to make her stop. Next thing, the APD starts yelling at me and now we’re in an extremely loud screaming AND profanity laced verbal argument. I’ve never entered her office as I was standing in the hallway outside her office door. I turned to open the door to the stairwell and she continues her verbal assault. I then turned around, left the stairwell and yelled at how unprofessional and disgusting her behavior was.

I then moved to the elevators and she then proceeded to move toward the security guard’s enclosed area, still hurling profanities at me, and then she proceeded to call the Program Director, on speaker while filming me on her cell phone. She then lied when she told the PD that I threatened her. By this time, this argument was approximately five minutes going. I then took the elevator to my unit, wrote a complaint against her (phone copy) and submitted it the next morning which was Monday, Sept. 26, 2022.
I’m, unfortunately, not expecting any of my issues to be heard, never the less solved. The tenants here are not heard, and since the start of the pandemic, only had ONE Tenants meeting. We don’t matter. There are no programs, activities, etc. to participate in. The resource room has no computers for the tenants. All FOUR laundry rooms are closedout of order machines. Some for nearly NINE years. My list can become quite lengthy but, hopefully, this grievance will find itself in the hands of a proactive individual.

Eden House Tenant.