My complaint:
Hello,
On the 23rd of August at 9:10 for the flight from Mallorca to Bari two of Volotea female officers at the airport gate D99 denied me boarding and when I didn’t accept that, they physically assaulted me. They asked for an extra 50 Euros even though my cabin bag was in the accepted range of their company’s measurements and was free of charge (My bag is (40x19x15)cm and Volotea allowed cabin baggage is (40x30x20)cm). These Volotea employees didn’t speak good English and yelled at me and shoved me around saying PAY or GO, PAY or GO! I told them to call the police because I wanted to complain about it. They didn’t call the police and said there’s no way I could get on this flight unless I pay. Even though I didn’t understand Spanish, they were shouting in Spanish and pushing and shoving me like two Gestapo Nazi police officers. I am sorry to say, but even animals are more civilized than these two women. They were extremely rude and physical, and I am a woman with 1.55 cm body height. It wasn’t called for.
I waited there for 30 minutes and the plane was about to take off, and they were still not letting me go. They deliberately wanted me to miss the plane. I had a connecting flight to Sardinia and I couldn’t miss the plane, so I had to pay. Even though I paid the fee, they didn’t let my cabin bag to stay in the cabin, so I almost missed my flight to Sardinia. I flew all over the world with the same little cabin bag and this was the first time something like this happened to me. In that same trip I carried the same cabin bag with 4 different airlines (Ryanair, Pegasus, Blueair, Turkish Airlines) and I have the tickets to prove it.
I complained to Volotea about the bullying and ask for a refund that was taken from me illegally but they said there’s nothing they can do.
Suggested solution:
A written apology and a refund
