Vinted complaint: Vinted’s IT glitch resulted in failed issue log
Filed 24 Jul 2023 by Claire
Firstly, Vinted customer service is the worst I’ve encountered. They fail to listen and resolve issues and blindly follow heuristic based rules that do not apply or make sense.
The Vinted App clearly had a glitch or technical issue. When reporting a problem regarding a wrongly described item (wrong sizing) by pressing the issue button – it did not register in the system. I did begin a dialogue with seller and quite clearly has got away with my money for wrong item. Vinted absolutely not willing to help despite the glitch with the app. Vinted is clearly an app that cannot be trusted, and their blind unwillingness to deviate from their rigid and unhelpful rule book places customers at major disadvantage and take advantage of their faith in a Vinted.
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