Vinted complaint: Purchase not recieved – Vinted will not help

Hi – I purchased a pair of shoes on Vinted on 1st June. The vendor was late posting it and it was subsequently lost in delivery.

Vinted contacted me to say that if it was not delivered by 27th June, they would issue me a refund.

However, 27th June I was travelling with no internet access so missed the 48hr window to flag an issue. So, despite Evri’s tracking showing the parcel as undelivered, Vinted released the funds. Beyond saying that I needed to flag an issue within 2 days, they have offered no assistance to resolve it. Meanwhile, Evri will not speak with me direct either because I was not the sender suggesting I get Vinted to help.

I bought the item in good faith from Vinted. On any other platform they would have a legal obligation to ensure customers receive what they have paid for.

The vendor has his money. Vinted have theirs. Evri. I’m out of pocket.

I feel Vinted has at the very least a moral obligation to help but will not engage further.