Vinted complaint: Item not delivered but Vinted completed the transaction after I said multiple times the item isn’t received!

I ordered something off someone on Vinted which Yodel logged as delivered on Tuesday 20th June. The parcel was nowhere to be seen in my building, none of my neighbours have seen it and Yodel didn’t post a photo of it.

I reached out to Yodel who said I have to contact Vinted. However, I’m really disappointed in the way Vinted have handled this.

I’ve was sent a PDF form and told if I don’t fill it in within 48 hours the case will be closed and the transaction marked as complete. But I was at Glastonbury festival for the next 5 days and literally unable to fill out the form on my phone – I couldn’t download the app I needed to in order to edit a PDF and obviously had no access to a laptop.

When I raised this with the Vinted team I was told the most they could do was wait 72 hours. This is no use to me, and as you can imagine it’s extremely frustrating that I’m seemingly being made to pay because Yodel have messed up the delivery.

It’s really unreasonable to expect that anyone can access a laptop in 48 or 72 hours or they just lose their money. All I asked of them is that the case is paused until I’m home and able to access a laptop.

All I got in response was canned messages that were the same word for word and I stated several times that I do not give my consent for the transaction to be completed but they completed it anyway.

I emailed their complaints email address on the same day which has an automatic response saying they’ll respond in 48 hours but that was 8 days ago now and I haven’t heard back!