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Vinted complaint: Item broken in transit

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Filed 26 Sep 2023 by Kelly

I sent a picture frame out to a buyer, wrapped in kitchen roll bubble wrap, then placed in a bubble wrapped envelope. The buyer has received a refund because it was broke when it arrived.
I was told I couldn’t receive a refund because it wasn’t wrapped properly. How else should it of been wrapped!? The buyer sent a couple of photos of the damaged item but not all the packaging. When she received a refund the photos were deleted.
I’ve already spoke to customer services they won’t help at all are now being rude by ignoring me.
I haven’t done anything wrong here, my reviews are all 5 stars, this isn’t fair.

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