Vinted complaint: Lost Item and Request for Full Refund

I am writing to formally express my dissatisfaction with the handling of my recent case and to request immediate action regarding a significant issue with a transaction. Below are the details of my complaint:

Case Identification

Order Number: 1ZY505556877752061
Date of Dispatch: July 19, 2024
Buyer’s Username: Twice
My Username: Guedes1997
Incident Description

I shipped a luxury Patek Philippe watch, valued at 2800 euros and estimated at over 10,000 euros, through your platform. The watch was sent in the same original bag used for its purchase, which was reinforced with cardboard at the base for added protection.
Upon arrival at your verification center, the package was found to be severely damaged, with only a small empty box that should have contained an additional bracelet and no sign of the large box containing the watch.
Evidence and Issues

I provided detailed photographic evidence of the packaging and the item before dispatch and have cooperated fully with Vinted throughout this process.
The bag used for the shipment had previously transported the same item without issue, arriving intact. This indicates that the damage occurred during handling or transit, not due to the packaging.
The severe damage to the bag, found at your center, suggests theft or mishandling, as evidenced by the missing large box and the empty smaller box.
Vinted has failed to provide concrete evidence proving that the packaging was insufficient or that the watch caused any damage to the bag.
Legal and Procedural Concerns

The claim that this is the final decision does not reflect the legal reality. The final resolution will be determined by the appropriate authorities and the judicial system, not Vinted’s internal decisions.
I have already lodged formal complaints with the European Consumer Centre, the Portuguese Consumer Protection Agency, and other relevant authorities. My attorney is fully informed of the situation and prepared to take legal action.
Request for Resolution

I am demanding a full refund of 2800 euros for the lost watch. This is crucial to address the financial loss I have incurred.
Should this matter not be resolved immediately, I will be forced to seek the original value of the product, which exceeds 10,000 euros, in addition to compensation for any damages and losses incurred.
I expect action to resolve this issue. Failure to provide a satisfactory resolution will lead to further legal action. I await your immediate response and action.

Sincerely,

Carlos Guedes