Vinted complaint: Clothing dispute

Complaint from DAyling reported on 17 September 2023 about Vinted

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

Early in Sept I found a suit on Vinted for my son to wear at 6th form. It seemed ok and a reasonable price of £55. I purchased the suit and it arrived approx 8th Sept. My son tried it on bit it wasn’t to his liking as the jacket was too tight also the trousers were too short for him. I kept it on a hanger and as soon as I was able to do so, rtnd it via Evri. I noted the safe arrival of the suit in the sellers home town and I believe he picked it up the following day. I awaited my refund…I had also taken out buyer protection in case anything went wrong so in total i paid 59.70. The next day I then noted Vinted had msg me to say there was a dispute as the seller wasn’t happy with the rtnd goods. I thought how could this be it was all in the same condition as I recvd it in when I sent it back….I was v angry to say the least! I asked Vinted for my refund as I had not damaged the suit in any way atall…and for all I know the seller could of created the tear in the seam himself in order to keep my money…Prev reviews of the seller were not good and one review said of poor quality clothing with holes in so maybe it’s a common trick of his! I continued to complain to Vinted and said I’d been treated most unfairly…Why should the seller be believed over the purchaser??? I also msgd the seller and said how annoyed I was and that I can’t afford to lose money like this Im hard up! He said I’m not holding you responsible for the damage I’m just ing Vinted to the fact that it arrived back damaged….Mmmm, ok. ….it all seems v suspicious to me and I think it’s a total set up in order for him to keep my money! It’s disgusting, totally disgusting…The purchase also closed on me without me even realising what I’d done so now it seems ill never get my money back…It’s really awful how people can be treated like this.
I also took no close up photo of the suit as had no need to…when my son tried it on there were no holes in the trouser seam at all.

Suggested solution:

Bu fairly getting my money back which I'm rightfully owed.

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