Victoria Plum complaint?

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Victoria Plum closed in October 2024 and stopped taking orders on 1 November 2024, but a Victoria Plum support team still answers by email at info@victoriaplum.com for orders placed since 29 September 2023: damaged items, faults and general questions. There is no phone line for it, and Victorian Plumbing, which bought the business and now owns its old web address, says its own staff and live chat cannot help with Victoria Plum orders. Put the eight-character Victoria Plum order number and the order date in the first line, and have the delivery date and photographs of any damage ready.

An order paid for before 29 September 2023 sits with the old company, which went into administration that day, so a card payment is usually better pursued through your card provider. Paid in full for a bathroom that never arrived? Report it here and we help you put the claim together and push it by email, social media and a printed letter.

Victoria Plum no longer runs a shop of its own: the retailer closed in October 2024. For an order placed since 29 September 2023, email the Victoria Plum support team with the order number and exactly which items you want to send back and why, and ask for the return terms and any collection charge in writing before anything leaves your home. Bathroom goods travel by pallet, so a return usually means a booked collection rather than post.

Keep everything in its original packaging until you have that answer, because unfitted goods in their box are the ones that go back cleanly. For an order paid for before 29 September 2023, the old company is in administration and is unlikely to take goods back, so a card payment is usually better pursued through your card provider.

Photograph the damage or fault in place before anything is moved, and keep the item and its packaging until the claim is settled. For an order placed since 29 September 2023, send the photographs, the order number and the delivery date to the Victoria Plum support team by email, which still handles damaged items and faults on those orders; Victorian Plumbing's own team cannot deal with them.

Many baths, valves and taps also carry the maker's own guarantee, so the brand on the product is worth writing to as well. A complaint filed through our complaint process backs that up, and other buyers whose Victoria Plum bathroom arrived cracked can find it and add what happened to them.

Start with the original invoice, because a guarantee runs from the date of purchase and you will be asked to prove it. For an order placed since 29 September 2023, the Victoria Plum support team still helps with faults by email; for an older order, the company that gave the guarantee is in administration, so the maker's own guarantee on the bath, valve or tap is often the better route. Describe the fault, say when it appeared, and photograph it in place rather than after removal.

Say who installed the item as well, because installation questions are the usual reason a bathroom guarantee claim stalls, and a fitter's invoice settles them. Guarantee claim turned down on a technicality? Open the case with us: our AI keeps coaching you on what to send next, who to chase and when to take it above the person who first answered.

So far consumers reported 1 complaint about Victoria Plum here, too few to show a clear pattern yet. Our research shows what typically goes wrong at online bathroom retailers: pallet deliveries that miss the booked slot, ceramics that arrive chipped or cracked under the wrapping, missing fixings and components that leave a fitter waiting, finishes that look different from the product photography, collection charges and repackaging rules on heavy returns, and faults that only show up once the bathroom is installed.

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Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Victoria Plum through emails, social media, paper complaint letters and other tools at our disposal.

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Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Victoria Plum can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.