USIS complaint?

Do you have a dispute or a bad customer experience with USIS? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Start from the name and the reference printed on the report or the letter you received, because more than one organization has traded under the initials USIS and screening work moves between contractors, so the body that produced a report is not always the one operating under that name today. There is no consumer service desk you can count on reaching under those initials alone. Ask the employer, agency or client that ordered the check which company actually carried it out and how to reach it, since the requester holds the contract and the reference number. Put your request in writing, quote the reference and the date, and keep a copy of what you sent and proof that it was delivered.

Requester and screening company each pointing at the other? Report it through us and we push your complaint out by email, social media and printed letters.

Ask in writing for a copy of the report and for a note of who requested it, addressed to the organization that produced the report rather than the employer or agency that ordered it. Screening and background reporting is regulated in most countries, and the usual position is that you can ask to see what was reported about you and who received it, so say plainly that you are requesting access to your own information. Include enough identification for them to match the record, the reference number if you have one, and the approximate date of the check. Send it by a method that proves delivery and note the date you sent it, because any response period runs from there.

Put a correction request in writing to the organization that produced the report, and set it out in three parts: exactly what the report says, what is actually true, and the documents that prove it. Attach copies rather than originals, such as court dispositions, employment letters, identity documents or proof of address, and keep the originals safe. Ask for two things: a corrected report, and confirmation sent to everyone who received the wrong version, because a correction that never reaches the employer or agency fixes nothing. Mistaken identity is the most common cause, so say clearly if the record belongs to someone with a similar name or date of birth. Keep every posting receipt, reference number and reply with its date.

Correction acknowledged but never sent on to the employer? Report it through our complaint process: we open a case and keep coaching you on what to send next and how to escalate.

Background checks run long when records have to be pulled from several sources, and the deeper the check the longer it takes: verifying employment and education, contacting references, checking court records in more than one jurisdiction and interviewing people all add weeks. Delays also come from small gaps in what was submitted, such as an address history with a missing period or a referee who has not replied, and nobody always tells you that is what is holding it up. Ask the requester in writing for the status, the reference number and what is still outstanding, and offer to supply anything missing immediately. Keep a dated note of every answer you get, because a job offer or a clearance waiting on a slow check is exactly the kind of delay worth being able to evidence later.

Job offer on hold while the check sits unfinished? Raise it on our website: we help you write it in minutes, with the reference number, the dates and what is still outstanding set out in one place.

Nothing has been reported about USIS here yet. Our research shows what typically goes wrong at background screening and records organizations: reports carrying out of date or mistaken information, no obvious route to see what was reported about you or to ask for a correction, processing that runs long while a job offer or a clearance waits, confusion with similarly named agencies, and no clear person to escalate to.

Sound familiar? Be the first to report it and open the record for other consumers.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of USIS through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with USIS can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.