While Upgrade offers various financial services to its customers, complaint data from our community highlights several recurring issues that users might face. Common complaints include unresponsive customer service, unauthorized charges, and difficulties with dispute resolution. Consumers also report unexpected fees and lack of transparency in their billing practices.
To avoid these issues, we recommend closely monitoring your bank account for any unauthorized transactions and documenting all interactions with Upgrade's customer service. If you encounter problems, contact customer support immediately and keep detailed records of your communications, including any screenshots or emails.
Do you have a dispute or had a bad customer experience with Upgrade? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Upgrade.
Our sentiment meter has detected that Upgrade complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Upgrade, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 1 complaints about Upgrade over the last 12 months. The graph below shows a monthly breakdown.
Curious about Upgrade's track record in addressing complaints within the Financial Services category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Upgrade. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Upgrade by calling 1-855-997-3100. For Upgrade support through email, send your inquiry to contact@upgrade.com. If you want to reach out to Upgrade through their own website, you can use their contact form.
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Helpful experiences shared by verified Upgrade customers. Search, discuss and connect with other people in our community.
Complaint from Pattyh75 on 02 April 2025 about Upgrade.
I called to get another debit card but didn’t get it so called to get it again now I have to wait even longer to get to my money I use it for food which I will probably run out... Read more
Complaint from Beachbroad1 on 03 August 2023 about Upgrade.
Called Upgrade customer Service twice this morning. First call sounded like I I woke the man. He was clearing his throat constantly. Did not get a satisfactory answer from him. The second call was answered by... Read more
Complaint from Selmer805 on 04 August 2022 about Upgrade.
This is a written complaint to Upgrade INC. I Mary Lee Semler am a customer to Upgrade, and I am sending this letter to inform you that my Wells Fargo checking account has been overcharged in the amount of $17,984.55.... Read more
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