Upgrade complaint: Upgrade customer service complaint

Name: Upgrade customer service complaint
Item: Upgrade
Rating: 2
Author: Rachel

Open 3 Aug 2023 125 views Financial Services

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Filed 3 Aug 2023 by Rachel

Called Upgrade customer Service twice this morning. First call sounded like I I woke the man. He was clearing his throat constantly. Did not get a satisfactory answer from him. The second call was answered by a female. There were children screaming so loud I could hardly hear the woman. No satisfactory outcome from this call. This is not good customer service. Better training is needed for the customer service employees!!!

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Case details

Status: Open
Company: Upgrade
Filed: 3 Aug 2023
Rating: 2/5
Desired resolution: Better customer service training!!!
Problem: Unprofessional phone support, no answers
About: phone support

Progress

Filed
Company notified
Company replied
Resolved

3 Aug 2023 Complaint filed and published
3 Aug 2023 Message from Bizzy: we notified Upgrade about this complaint.

See all 3 Upgrade complaints

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