United Petroleum complaint?

Do you have a dispute or a bad customer experience with United Petroleum? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

United Petroleum customer service runs through its head office in Hawthorn, Victoria, on (03) 9413 1400, and through the contact form on the United Petroleum website, where you choose the type of enquiry and can name the service station by suburb. Have the receipt, the station suburb, the date and time and your bank statement ready before you call.

Charged more than the pump showed? Start your complaint here and we push it out to United Petroleum by email, social media and printed letters.

If you suspect fuel from a United Petroleum station caused engine trouble, stop driving the vehicle when it is safe to do so, keep the fuel receipt with the station suburb, date, time and pump number, and have a mechanic inspect it and put the findings in writing. Ask the mechanic whether a fuel sample should be kept, and keep every repair invoice and towing receipt. Raise it with United Petroleum head office in writing, setting out the receipt details, the mechanic's report and the costs you are claiming.

Repair bill you believe the station should cover? Our trained AI opens a case for you and keeps coaching through each reply, including how to escalate if nothing happens.

To dispute a United Petroleum charge, compare your receipt with your bank or card statement and send United Petroleum the date, time, station suburb, pump number and the amount you expected against the amount taken. Pre-authorisation holds at the pump are common in Australia, and how long one stays on your account depends on your bank, so ask your bank about the hold as well. Keep screenshots of the statement and of any app receipt.

Card charged twice for one fill? Set it out through our complaint process and we help you write it in minutes, with the receipt and the statement lined up.

United Card is the United Petroleum business fuel card, and a problem with it goes through the United Card enquiry option on the contact form on the United Petroleum website, or the head office line on (03) 9413 1400. Have the last digits of the card, the statement period and the transactions in dispute ready, with a receipt for each fill. For a card that is lost or used without permission, ask for it to be stopped straight away and get a reference for that request.

Nothing has been reported about United Petroleum here yet. Our research shows what typically goes wrong at service station chains: charges that do not match the litres pumped, pay-at-pump holds that linger on an account, fuel discounts that are not applied, fuel card billing errors for businesses, and fuel that drivers suspect caused engine trouble.

Filled up and the charge looked wrong? Be the first to report it: your case opens the record for the next driver who stops at the same station.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of United Petroleum through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with United Petroleum can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.