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Uber complaint: Unwarranted deactivation by Uber and loss of wages

Open 252 views Public Transport

Filed 21 May 2021 by David

On 4721 I was driving for Uber. I have been with them as a driver for over 3 years. I was working on earning my bonus of $335 for doing 70 trips between the dates of 4521 (4am) till 4921 (4am). It was during the early evening of 4721 that I encountered my problem. I was already at 62 rides, needing only 8 more rides to earn my bonus. I temporarily went offline to straighten out my car and I was then attempting to go back online, only to find out that I was deactivated? I called Uber Support. The calls are outsourced to India or Philippines and the staff only read you scripted responses. I asked them why I was deactivated? They said that Uber is running a background check and it is still pending? I said, Ok, so why am I deactivated if it’s still pending? Am I guilty till proven innocent? They never notified me of this background check. They then sent me a link to CheckR (they run the background check). They also said I will remain deactivated till Uber gets back the background check. I went to site of CheckR. This is my gripe: Uber submitted my background check to CheckR on March 17, 2021? So, for 3 weeks, I was working and then, with no rhyme or reason, deactivated me on April 7, with the background check STILL PENDING? They kept me deactivated till Monday evening, 41221! I lost my bonus, and wages. I made $1,133 less then the previous week. When I called them and texted them, asking them about my bonus, they responded with, You didn’t complete your 70 trips, therefore you get no bonus. Wow! I didn’t hit my 70 rides because Uber deactivated me 8 rides short, even though they had let me work for 3 weeks until the deactivation? This seems to be a deliberate act by Uber. Maybe they needed to reallocate money? Take it from the drivers? They did me dirty. I get nothing, and I do mean NOTHING, but double talk by Uber support. I get the run around and stonewalling by them. Other drivers had it happen to them, as well. Many other drivers. This was a deliberate, underhanded attack by Uber on us drivers. Very deliberate. They know that unless we get together as drivers and file a Class Action Lawsuit against them, they are safe. Uber should be ashamed, but we know they are laughing at our expense.

Uber complaint: Unwarranted deactivation by Uber and loss of wages
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