Uber complaint: Uber never arrived for scheduled pickup
Filed 9 Jul 2021 by Lenore
I took Uber to a wedding on Saturday evening. I scheduled the round-trip several days ahead of time. It was after midnight and I was watching on the Uber app that my driver was on their way. Then all of a sudden it disappeared, there was a refund on my credit card, and the trip no longer even appears in my app for me to file a complaint against. I’m a woman who was alone, 45 minutes away from home, after midnight and I was stranded. The driver never texted me or called me or anything. And it was too late to engage another driver. Just let me in a very dangerous and precarious situation. What is wrong with people? There was not even any way for me to contact anyone for assistance from Uber.
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