Uber complaint: False accusations made by Uberead to wrongful permanent deactivation of account

Upon making my very first complaint to Uber regarding a rude driver, the agent then proceeded to deactivate my account permanently, citing I had breached TC.
I requested cause and evidence for the accusation but they ignored the request and kept repeating themselves that this decision is final.
I reached out to them again, requesting they provide date, time, incident, etc of the accused of their TC’s. To which they responded, their decision is final.
Then I communicated with their FB page who said they will retrieve the requested information for me. A couple hours later they said they cannot help me and to refer to the previous agents email.
Obviously, it is a reaction to reporting a driver whom they’re acquainted with personally. Their staunch refusal to answer a single question or provide any proof for their accusation, shows they’re committing slander and simply sticking up for each other.
This lead to me missing a day off work as the trips had been preplanned and in my city, it is difficult to find short notice alternative transportation.